Terms of Reference – Manager - People & Operations

Job Title: Manager - People & Operations

Department: Human Resources (HR) / Operations

Compensation: ₹8 - ₹9 Lakhs Per Annum + benefits

Location: New Delhi (on-site)

Reporting to: Operations Director

Start Date: May 1, 2025 (negotiable)

The Organisation

Migration and Asylum Project (MAP) is a dedicated legal centre for the study of forced displacement and migration issues and works on enhancing access to justice for marginalised communities, with a focus on gender and displacement. Established in 2013, MAP adopts the law as a tool to promote safe migration and recognises it as a powerful instrument for empowerment, analysis, advocacy and policy development. As a result of its efforts, MAP has emerged today as one of the foremost advocates for forced migrants in the region and works to expand the legal protection space for this group. It continues to evolve as an organisation, expanding its activities and constantly innovating to address the growing needs of migrant communities in light of the local and international context through a range of programmes that focus on legal assistance, research, advocacy, empowerment and financial inclusion. For more information, visit: https://www.migrationandasylumproject.org/ 

The Position

At MAP, we strongly believe that an organisation is made by its people. As a young and growing organisation of 30+ staff, MAP is dedicated to building a team based on the ideals of inclusivity, accountability and mutual respect, one that is committed to the organisational ethos but with a strong focus on personal development and work satisfaction. This makes the position of the Manager a critical one.

MAP requires the Manager to be integrally involved in organisational development by leading a people management strategy covering talent acquisition, induction, learning and development, leadership training, performance assessments, compensation, health, and welfare. In addition, the position calls for the developing of effective and employee-friendly HR management policies, procedures and systems that are in line with local and international good practices. The Manager would also be responsible for creating an environment that fosters individual growth, in line with organisational requirements.

To this end, we are looking for a dynamic professional who is passionate about a career in HR and is excited to contribute to the realisation of MAP’s bold vision of impacting the lives of millions of forced migrants.

Key Roles and Responsibilities

• Implement MAP’s HR policies and systems and undertake periodic review of the same to ensure alignment with updates, ever-changing international understanding of good practices, as well as organisational values and ethos;

• Focus on continuous design and improvement of key HR processes to make them standard, efficient and scalable;

• Implement and refine end-to-end recruitment and induction processes so as to ensure a good fit of candidates to programmes and roles therein; issue employee contracts, offer letters, and supporting documents and supervise management of employee files;

• Partake in the goal cascade process at the beginning of the year and ensure the implementation of the organisation’s performance review system and feedback process with a view to increase staff motivation and continuous development;

• Identify and facilitate Learning and Development (L&D) opportunities for both programme and support staff;

• Manage the year-end cycle including increments and promotions;

• Lead internal employee engagement in the team to aid a positive work environment, which could include organising retreats, work events, celebrations, formal and informal employee communication forums (townhalls, skip meetings etc.);

• Organise and provide logistical and other support to office and programme events;

• Assist in procurement of goods and services as required, ensuring compliance with procurement policies;

• Prepare for and support audits; ensure that any corrective actions relating to HR management are closed out in a timely manner;

• Conduct staff trainings on various HR systems and policies (e.g., POSH training);

• Build in digital capability within HR systems where possible;

• Manage the exit process and identify issues that might be emerging from exit interviews;

• Maintain up-to-date knowledge of employment and labour laws and ensure MAP is compliant with the same;

• Provide comprehensive HR advice and support to the management team (especially in case of grievance or disciplinary situations); and

• Such other related tasks that may be assigned from time-to-time.

Team Structure

The Manager will lead the team of administrative staff and will be reporting to the Operations Director. S/he will also be working closely with the senior leadership team at MAP, including the Executive Director and the Chief Operating Officer.

Qualification & Experience

• MBA or PGDM with specialization in HR or PG;

• 5-6 years of experience in the HR domain working on all aspects of people management, including, recruitment, staff management, performance evaluation, staff engagement and motivation;

• Knowledge of relevant employment laws and practices;

• High-quality written and verbal communication skills (Hindi and English);

• Ability to develop strong interpersonal skills, and engage with all levels in the organisation;